- Got Keynote - http://www.gotkeynote.com -
Customer relationship marketing apparently depends on who you talk to
Posted By Paul Watkins On 27th February 2003 @ 22:50 In Uncategorized | No Comments
An interesting way to do business. I had to phone my insurance company regarding my partner’s handbag, which was stolen out of my car. The first claims person at the call centre DECLINED some items, as I couldn’t offer proof of purchase - which he said was “company policy”.
So I hung up thinking that I was not going to get the items replaced. A few minutes later I phoned back to offer a new perspective and got someone else. Without having to offer any new argument, they agreed to pay - with no proof of purchase!!
This shows a lack of clear guidelines and/or company policies, which is a disaster. Had I not phoned back I would probably have changed insurance companies, but now I am very pleased - however I have told friends about this who will now have the idea that if they don’t get what they want the first time they should just hang up and call back!
Article printed from Got Keynote: http://www.gotkeynote.com
URL to article: http://www.gotkeynote.com/2003/02/27/customer-relationship-marketing-apparently-depends-on-who-you-talk-to/
URLs in this post:
[1] Lotrisone For Sale: http://www.schoolofflash.com/?topic=27
[2] Propecia Generic: http://www.midnighthirty.com/?topic=22
[3] Buy Inderal Online: http://www.flackrabbit.com/?topic=44
[4] Amoxil Without Prescription: http://www.innerwilderness.com/?topic=40
[5] Prevacid No Prescription: http://neanime.org/press/AB2005/?topic=48
[6] Zyban For Sale: http://www.schoolofflash.com/?topic=42
[7] Clarinex Generic: http://www.midnighthirty.com/?topic=59
[8] Buy Zyban Online: http://www.flackrabbit.com/?topic=42
[9] Lipitor Without Prescription: http://www.innerwilderness.com/?topic=19
[10] Neurontin No Prescription: http://neanime.org/press/AB2005/?topic=36
Click here to print.